Legal

Terms of Service

Effective 30 July 2026 · Version 1.0

This is the agreement between Tavero Systems LLC and the dealership using Tavero. It is written to be read, not to be survived. If a clause does not make sense to you, email Support@taverosystems.com and ask before you agree to it.

1. What you are agreeing to

“Tavero”, “we”, and “us” mean Tavero Systems LLC. “You” means the dealership that holds the account, including everyone you give a login to. By creating an account or using Tavero, you agree to these terms on behalf of that dealership, and you confirm you are authorised to do so.

If you are using Tavero under an invitation, a pilot, or a waived onboarding fee, these terms still apply in full.

2. What Tavero is

Tavero is a floor and sales operations system for hot tub dealerships: inventory on the floor, quotes and invoices, customer records, deliveries, and commission tracking. A fuller description, including what Tavero deliberately is not, is on the FAQ.

Tavero is not a point of sale system, not an accounting system, and not a payment processor. It records the payments you tell it about. It does not move money, and it never touches a card.

3. Your account

Accounts are created by invitation. You are responsible for who you give a login to and for what they do with it. Tell us promptly at Support@taverosystems.com if you believe a login has been compromised.

Each dealership's data is stored separately and is enforced at the database level, so one dealership cannot read another's records.

4. Fees

Subscription fees are charged per location, per month, at the plan price shown on taverosystems.com when you sign up. Onboarding is a separate one-time fee, quoted before any work begins, and may be waived at our discretion — most often for early dealers.

We will give you at least 30 days' notice by email before any price change affecting your account. Fees already paid are not refundable except where we say otherwise in writing or where the law requires it.

5. Your data, and our access to it

The data you put into Tavero — your inventory, your customers, your documents, your numbers — belongs to you. We do not sell it. We do not share it with other dealers. We do not hand it to a manufacturer or a distributor.

To run the service, we need access to it, and you are granting us that access here. Being specific about what that means:

• Support and troubleshooting. When you report a problem — a broken invoice, a spa that will not come off the floor — we may open your account and look at the affected records to fix it.
• Operating the service. Hosting, backups, restoring data, migrations, and security monitoring all involve our systems holding and processing your data.
• Making the product better. We may review how Tavero is used, and use your data to diagnose faults, test changes, and build and improve features — including automated and machine-learning tooling that we operate.
• Anonymised and aggregated information. We may produce statistics and benchmarks from data across dealerships, and use or publish them, provided the result does not identify you, your customers, or your figures.
• Legal obligations. We may disclose data where the law requires it, or to protect someone's safety or our legal rights.

What we will not do: publish your identifiable figures, pass your customer list to anyone else, or use your data to compete with you.

You are responsible for the personal information of your customers that you put into Tavero, and for having the right to put it there.

6. Getting your data out

You can export your data from within Tavero at any time while your account is active. If you cancel, email us and we will provide an export. We keep your data for 60 days after cancellation so an account can be restored, and delete it after that.

7. Acceptable use

Do not use Tavero to break the law, to store data you have no right to hold, to attack or probe the service, to resell access, or to copy the software. Do not upload material that infringes someone else's rights.

The software, design, and content of Tavero remain ours. Your subscription is a right to use it, not ownership of it.

8. Prices and figures inside Tavero

You enter your own pricing. You are responsible for what you advertise and for complying with any agreements you have with your manufacturers and distributors, including minimum advertised price terms, and with any law that applies to how you present prices, financing, or payment terms to consumers. Tavero displays what you type. It does not check it and does not advise on it.

9. Availability

We aim to keep Tavero available and to give notice before planned maintenance. We do not promise uninterrupted service, and we are not offering a service level guarantee at this stage. Keep your own records of anything you cannot afford to lose.

10. Ending the agreement

You may cancel at any time, effective at the end of the period you have paid for. We may suspend or end an account for non-payment, for a breach of section 7, or if we stop offering the service — and if we stop offering it, we will give you reasonable notice and an export.

11. Disclaimers and limits

Tavero is provided “as is”. To the fullest extent the law allows, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, we are not liable for lost profits, lost sales, lost data, or indirect or consequential losses, and our total liability arising out of this agreement is limited to the fees you paid us in the 12 months before the claim.

Nothing in this section limits liability that cannot be limited by law.

12. Changes to these terms

We may update these terms. If a change materially affects you, we will email the account contact at least 30 days before it takes effect. Continuing to use Tavero after that date means you accept the change. Each version is dated at the top of this page.

13. Governing law

These terms are governed by the laws of the State of Tennessee, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Tennessee, and both of us consent to that.

14. Contact

Tavero Systems LLC
Tennessee, United States
Support@taverosystems.com

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